Returns and exchanges policy

Returns and exchanges policy

When you buy something from us, we hope you or the recipient loves it! However, should either of you change your mind (it happens to the best of us), or find that it’s not the right fit, then as long as it is unworn and remains in the condition it was sold, you are welcome to return it to us (within 14 days of purchase) for an exchange of item or a credit note to the same value.

Please take note of the following exemptions of our returns policy;

  • Earrings - for health and hygiene reasons, these cannot be returned to us unless faulty.
  • Sale items - any items sold at a reduced or sale price is not included in our returns or exchange policy unless faulty.

This does not effect your statutory rights!

Further information:

Why it's important to keep hold of your receipt.

We know we are a small shop so it may not seem as important, but please do keep hold of your receipt after any purchase is made - this is not only proof that the item was bought from us, but often as our products are a one-off, once sold we have no record of it's value or what you paid, therefore without a receipt, we will be unable to assist you as efficiently and in some cases where the item is not recognised or no pricing can be found, may not be able to help at all. If you are giving the item as a gift and want to ensure they are happy and it fits -make sure you hold on to the receipt until the gift has been received or pass it on to the recipient in case any exchanges need to be made. 

Why we don't offer refunds unless faulty?

As a retailer we are not obliged to offer refunds and don't unless the item turns out to be faulty, however, we do offer an exchange if you change your mind or you decide you are unhappy with your purchase. We want all customers to leave happy, so if you can't choose another item on the day, we will provide you with a credit note to the same value, which can be spent at a future date.

Faulty or not faulty?

We love to sell our products with pride and in the mindset that having built strong team of suppliers, we don't have to worry about the things we are selling and we do our best to vet all our jewellery before we put it on display, however, out of the thousands of items we stock, there are bound to be one or two faulty ones that slip through the net. If you find that you are the unlucky customer who purchased one of these pieces, please do bring it back to us asap and we will do our best to have it repaired or replaced, or will be happy to refund you. If you are unable to return it in good time, then give us a call and explain the situation so that we are aware and can help you further down the line.

Some items can be tricky  - necklaces and chains are delicate and can be snapped while being worn, some precious stones don't like water or chemicals and other pieces of jewellery are not hardy enough for everyday wear, therefore, we will need to assess each piece on it's return to us. A refund isn't always guaranteed if the item is deemed to have been misused by the wearer.

Please take a look at our jewellery care guidelines to make sure you are looking after it the best way you can.

How will I receive my refund?

As we are a small business, when a refund needs to be given, we do ask for a bank card so that we can return the amount to you - this is more suited as if the item value is high, we are often unable to provide it in cash.

Why don't we exchange sale items?

Like any retailer, we often reduce stock when it comes to the end of a season or if it is one of the last few pieces from a line, this is in order to make room for new stock and more current items. Due to this, we are unable to accept exchanges on sale items that can't be returned to the shop floor as they are no longer in season, are end of line or in final clearance - we strive to let all customers know this before the purchase of a sale item is finalised.